The power of our customer experience research program is that it allows you to listen in on what your clients are saying about your business when you are not in the room. It delivers knowledge and insights you require to make fact based decisions to support your business growth.
We work in partnership with ambitious businesses who want to continue to grow, that understand that this growth is attainable by a unrelenting desire to deliver an enduring customer experience, we create the conduit for businesses to be able to really Listen to their customers.
We also know that growth is hard, gritty and challenging, by continued Learning businesses are able to obtain a deep read on the ever changing demands of customers and adapt quickly to take advantage of market opportunities or shifts in their customer experiences.
As always the customer experience is the hero of the story, understanding your customer experience allows businesses to make informed decisions, prioritise tasks and focus on what's really important, listening to your customers gives you the confidence to Act now.
We use the most advanced analytical survey techniques available, allowing us to identify a number of the key drivers of customer loyalty and satisfaction, ultimately measured by increased financial growth and customer retention for your business. We are there with you every step of the way, you have the ability to log in and access your own secure CXInsights Client Portal. The Portal provides you with up-to-the-hour reporting on survey send outs, completion rates and any aged email addresses. A built-in administration function to amend your customer details ensures the survey reaches all of your intended recipients.
"Your online survey is an excellent way to promote wider feedback on the quality of your service. It was easy to understand, navigate and respond to"
Adam N, QLD
"Yes, a very straight forward and uncomplicated survey to complete"
Ella M, NSW
"Short surveys increase likelihood of participation. Honesty about time required to complete enhances your credibility. So thank you!"
Luke P, SA